Frequently asked questions
Booking questions covered
These FAQs cover the practical details customers usually need to check before arranging self-drive vehicle hire.
Driver, cover and vehicle checks
Use the answers below as a starting point, then call the booking team to confirm the exact terms for the vehicle, date, driver and journey.
Booking, cover and general questions
Does the rental cost include insurance?
Yes. Standard rental insurance is included with the vehicle hire. The booking team will explain the excess, driver requirements and any optional collision damage waiver before the booking is agreed. Standard vehicle insurance does not cover goods carried inside the vehicle.
Are there extra charges for mileage?
Most rentals include unlimited mileage, subject to the fair-use policy confirmed before booking. Courier work is excluded, and larger commercial vehicles can have separate monthly or pro-rata mileage limits, so mileage terms should always be checked for the chosen vehicle.
Can the vehicle be delivered to a requested location?
Yes. Delivery and collection can usually be arranged across the UK mainland. The team will confirm the address, timing, access, identification and driver checks before the vehicle is delivered or collected.
Can the vehicle be used in Europe?
European cover can be arranged for eligible hires when requested before travel. It is an optional extra and may involve additional charges and restrictions. Vehicles must not be taken outside the approved area without the booking team's agreement.
Do you provide one-way vehicle hire?
One-way rental can be arranged on many UK mainland bookings when the route and vehicle type allow it. One-way hire is not offered to offshore islands or into Europe, and the cost and return point must be confirmed before booking.
Do you offer zero insurance excess?
No. Zero excess is not offered as standard. A collision damage waiver may be available to reduce the excess liability, and the booking team will explain the options that apply to the selected vehicle.
How can I book?
Bookings are handled by phone. Call the booking team during opening hours with the vehicle type, hire dates, delivery or collection details, driver information and journey requirements.
How much is the deposit?
A deposit is normally charged when the vehicle is collected or delivered to cover items such as fuel, fines, parking tickets and damage costs. The exact deposit and refund process are confirmed before the hire is agreed.
Do I need to refuel the vehicle before return or collection?
Yes. Vehicles should normally be returned with the agreed fuel level. If fuel is missing, the cost can be charged or deducted from the deposit according to the hire terms confirmed before booking.
Can I use a credit card to book?
Credit cards and other business payment methods may be accepted, including corporate purchasing cards and BACS transfer where approved. Some payment methods can be subject to checks before the booking is confirmed.
What details are required to book a vehicle?
The team will need the preferred vehicle or size, hire duration, delivery or collection date and time, driver and additional driver details, contact information, address details and relevant postcodes. If you are unsure which vehicle is suitable, the team can help narrow the options.
What licence requirements apply?
Drivers must present a valid driving licence. A licence held for at least one year is usually required, and two years is preferred. Provisional and expired licences are not accepted. Larger minibuses, trucks and specialist vehicles can have extra entitlement checks.
How modern are the vehicles?
The fleet is regularly updated and maintained, with the aim of supplying modern, reliable vehicles. Exact make, model, age and specification depend on availability at the time of booking.
Can I take the vehicle abroad?
Travel into approved EU countries may be possible with European cover arranged before the hire starts. It is not a default permission, can carry additional charges and does not allow one-way European rentals.
Can I hire a GPS or satnav?
Satnav equipment may be available as an optional extra. Ask the booking team when arranging the vehicle so availability and cost can be confirmed.
What size vehicle can I drive?
That depends on the licence categories shown on the back of your driving licence and the vehicle's weight or seating capacity. Standard UK category B entitlement usually covers vehicles up to 3.5 tonnes and up to 9 seats, but larger minibuses, trucks and specialist vehicles may need extra entitlement.
Car Hire questions
What age do drivers need to be for car hire?
Driver age, licence history, deposit and excess rules vary by car group. Confirm the named driver details when requesting a quote so the right terms can be checked.
Van Hire questions
Which van size should I choose?
Choose the van around the load. Small vans suit tools and boxes, medium and long wheelbase vans suit furniture or trade equipment, and Luton vans are better for bulky house-move items. Height, payload and loading access should be confirmed before booking.
Minibus Hire questions
What is the minimum age for a 15 or 17 seat minibus?
Drivers for 15 and 17 seat minibuses usually need to be at least 25 and must have the correct D1 entitlement on their licence. Smaller people carriers and minibuses can have different requirements, so driver age and licence details must be checked before booking.
Do all minibuses use the same licence rules?
No. Larger 15 and 17 seat minibuses can need different age, licence and D1 entitlement checks. Confirm the driver, passenger count and luggage needs before choosing the vehicle.
Which minibus seating options are available?
Common options include 7, 9, 12, 15 and 17 seat vehicles. Availability depends on dates, driver eligibility, luggage space and local fleet availability.
Truck Hire questions
Does truck hire require an operator licence?
An operator licence can be required for business use of some commercial vehicles. Personal use may not require one, but the intended use, vehicle weight, driver details and operating arrangements must be confirmed before booking.
Does truck hire include unlimited mileage?
Truck hire can use a separate fair-use mileage policy, commonly monthly or pro-rata. Confirm the route and mileage before booking, especially for commercial or long-distance work.
Which truck sizes can be requested?
Typical categories include 3.5 tonne, 7.5 tonne, 18 tonne, 26 tonne and 44 tonne vehicles, subject to availability, licence checks, operator licence requirements and the load being carried.